The position is a leadership role in the maintenance division. The following is meant to define the expectations of the position but is not limited to the items listed below.

Personnel:

• Motivate, teach, and discipline maintenance department staff.
• Supervise staff members' work to ensure quality and productivity. Including setting performance standards and monitoring performance.
• Identify areas of inefficiencies and provide corrective action in a timely manner including staff reorganization as needed.
• Resolving staff complaints, settling disputes, and resolving grievances and conflicts.
• Maintain and improve department morale to develop a more cohesive unit/team by encouraging and building mutual trust, respect, and cooperation among team members.
• Clearly communicate company vision and goals.

Communication:

• Coordinate and collaborate with staff members from other departments and nurture a good working relationship.
• Improve communication between departments, subordinates, and management.
• Improve communication with clients and resolve issues with tenants as needed. Communication should exhibit a positive indication of the organization as a whole.

Processes and Procedural:

• Assess processes for improvement, determine proper corrective action, and implement the corrective action plan.
• Design and implement new policies and procedures that increase productivity, increase efficiency, increase quality, and reduce costs.
• Analyze workflow and recommend process or policy changes.
• Develop an annual project list and ensure completion of said projects in a timely manner and within budget.
• Oversee and/or perform capital needs assessments.
• Oversee and/or perform the negotiations with all vendors and subcontractors.
• Perform quality control of all subcontractors.
• Delegate, coordinate, and supervise work to appropriate staff members.
• Increase utilization of property maintenance software (Appfolio)
• Review maintenance invoices for accuracy and approve them for payment.
• Develop a 1-year, 2-year, 5-year management plan with goals for the department.
• Identify and resolve any safety issues ensuring compliance.
• Assist with resolutions of insurance claims.