Tenant Relations (Your Primary Focus):

Be the go-to person for 250 tenants
Respond to inquiries via Propertyware/AppFolio portal and LeadSimple
Build relationships that encourage lease renewals (goal: 75%+ retention)
Handle conflicts professionally and fairly
Conduct renewal conversations with automated support

Maintenance Coordination (Occupied Units Only):

Review and approve maintenance requests through portal
Coordinate vendor responses using automation
Grant vendor access via smart locks
Ensure timely resolution with automated status updates
Track maintenance patterns to prevent costly issues

Property Inspections:

Conduct semi-annual property inspections, or as needed for lease violations
Document conditions and ensure lease compliance
Identify deferred maintenance early

Move-In/Move-Out Coordination:

Welcome new tenants with orientations and walkthroughs
Handle move-out notices and coordinate with Make-Ready Manager
Update systems to trigger seamless handoffs

Technology You'll Use

We invest heavily in technology to make your job easier:
Propertyware & AppFolio: Primary property management platforms
LeadSimple: Workflow automation and task management
Rently: Smart lock system for access management
Trumpia: Automated SMS/email for tenant communications
Make: Integration platform connecting all systems

Google Workspace: Documentation and reporting

Technology handles busywork; you handle relationships.

Active Florida Real Estate Sales Associate license (or ability to obtain within 90 days)
Experience with Propertyware AND AppFolio (must have used both platforms)
2+ years property management experience

Strong customer service and communication skills
Excellent organizational and time management abilities
Tech-savvy with ability to learn new systems quickly
Professional conflict resolution skills
Valid drivers license and reliable transportation
Comfortable with smartphone apps and cloud-based tools

Preferred Qualifications

Experience managing single-family rental properties
Familiarity with Florida landlord-tenant law
Proven tenant retention strategies
Vendor management experience
Knowledge of Ocala rental market
Experience with workflow automation or CRM systems

Performance Metrics (How You'll Be Measured)

Tenant retention rate (goal: 75%+ renewals)
Maintenance request resolution time
Tenant satisfaction scores
Property condition maintenance
Contribution to portfolio profitability
System utilization and responsiveness