Provides leadership, direction and oversight of overall operations for the property, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results.
Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
Attracts, retains, coaches, motivates and leads a high-performance team; holds the team accountable for meeting all mission, quality, safety and other performance standards.
Oversees operations, marketing, financial management and maintenance of the assigned property.
Continuously monitors the building, grounds, and surrounding areas to ensure that the community is safe, clean, and attractive; presents an exceptional impression for guests and prospective residents.
Develops the community’s annual operating budget and maintenance plans; monitors expenses, revenues and financial metrics; makes recommendations and adjustments as appropriate to achieve financial and other performance targets.
Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
Implements and monitors compliance with Enterprise Residential policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures among all community staff and addresses variances quickly to ensure consistent compliance.
Leads and directs sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
Implements and monitors safety protocols; sets a strong example and holds associates accountable for practicing a culture of safety.
Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social and educational activities and events.
Prepares, monitors, and distributes reports on a variety of operational and financial data.
Participates in and attends all required training sessions; ensures that all associates are fully trained and aware of job responsibilities.
Identifies succession candidates and implements career development plans for property level associates.
Supports other communities as assigned by management.
Other duties as assigned.
Minimum three years property management experience or management experience in a related field, at least two years in a supervisory role preferred.
High School Diploma or G.E.D.
NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
Demonstrated experience and solid track record in marketing and leasing.
Strong financial acumen; Demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
Excellent interpersonal skills. Positive attitude, enthusiasm and energy. Strong customer service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
About Enterprise Residential
WE TURN ADDRESSES INTO HOMESOur philosophy is simple: residents first. With a commitment to providing services that improve the quality of life for residents, Enterprise Residential ensures that each of its communities meets the highest standards in the industry. Tell us what you need. We're listening.