You are dedicated, outgoing, organized, with a passion for sales and property management. You are happiest in a team setting and you love to collaborate with others in order to get the job done. You have phenomenal communications skills, with the ability to build rapport, and even better follow through. This will come in handy as you will be part of a team of property management professionals to provide the superior customer service for our residents we are known for.
At United Group – a Top Workplace USA 2021 winner! - we seek to provide exceptional service to our residents and teammates. We produce high quality apartments and resident experiences at a value that is unmatched in the market. We do this by fostering a culture of leadership and accountability.
We have an immediate need for a Leasing Consultant to join the team at Schuyler Commons, one of United Group's professionally managed active living Senior Housing communities located in Utica, NY (https://www.schuylercommons.com/).
This is a full-time sales/leasing position that will offer the opportunity to advance into an Assistant Property Manager role as the property reaches stabilized occupancy.
United Plus Property Management:
Recently named The Institute of Real Estate Management®'s AMO® of the Year recipient (2019):
Delivers consistent, quality performance
Provides best-in-class customer service
Attracts and retains business by exceeding expectations
Major Tasks + Key Responsibilities:
The primary responsibility of the Leasing Consultant is to is to follow sales processes that results in prospective residents moving into the community including generating leads, qualifying leads, documenting prospective resident data, planning and implementing follow-up activities, achieving agreement and obtaining deposits. Additionally, the Leasing Consultant is responsible for presenting and modeling the apartments to present the highest quality view to prospects and residents.
Partners with the Field Marketing Manager, and Marketing Department, to plan and conduct outreach activities to generate a pipeline of interest and potential customers to move into the community.
Networks with local community professional organizations, realtors, doctors, medical centers, community groups, and more, in order to spread the properties story and generate potential leads.
Assists in coordination of Open Houses and other types of events to bring more customers into the community.
Coordinates with other team members to organize and implement successful events.
Delivers presentations to community groups to educate constituents about senior living options with the property in order to generate interest and referrals for the community.
Actively works on asking for and obtaining referrals of seniors or family members from a variety of sources.
Consistently focuses referral efforts on residents and family members as the most successful source of referral that leads to a move-in.
Connects with prospective customers and contacts on a regular basis to promote continued interest in moving into the community including phone calls, home visits, invitations to the community, emails, letters, etc.
Meets community productivity goals in connecting to prospective customers. i.e. calls, emails, social media postings, letters, etc.
Captures accurate data regarding potential residents in the company's lead management system; maintains ongoing notes that guide action and advance closing the lead.
Analyzes sales reports, competition, and other data to further improve sales ratios.
Shops the competitive communities and be aware of their prices, services offered, pricing and special incentives.
Completes daily, weekly, monthly reporting as requested.
Discovers pertinent customer needs and preferences; encourages interested guests to apply for residency.
Uses sole discretion to determine the suitability of a senior to live in the community using sound and prudent judgment. Community lead qualification criteria must be used in conjunction with the professional opinion of the Leasing Specialist to ensure compliance with Fair Housing and guidelines of the property are achieved.
Assists in preparation of advertising and marketing materials.
Assists in preparation of regular market surveys, including regular visits to competitive properties.
Prepares weekly and monthly reports.
Makes recommendations to improve marketing and leasing programs.
Tours visitors of the community; shows apartments to interested guests.
Leases apartments to qualified applicants.
Assists applicant with application process.
Makes decisions about if and what concessions need to be made to close the sale. This involves financial decisions that have a financial impact on the property.
Closes sale of apartments.
Keeps units leased to meet or exceed budget.
Codes the appropriate status code to a prospective resident based on the potential length of time to make a deposit.
Determines next steps based on status and source type.
Approaches all encounters with residents, guests, and employees in a friendly, service-oriented manner.
Models the properties principles, values, and beliefs in business practices to all residents, guests, and employees.
Complies at all time with Company and property standards and regulations to encourage safe and efficient community operations.
Serves as Manager on Duty on the weekends to oversee the property operations. Assist in handling residents’ issues, team member issues, and community oversight. Directs issues to departmental Managers where necessary.
Job Overview + Requirements:
Job Type: Leasing Consultant; $16.00 per hour plus Bonus Program
Work Hours: Full Time (Mon, Tues; Thurs, Fri, Sat)
Schedule: flexibility is required for leasing appointments as needed on weekends
Physical Requirements: walking, standing, light lifting, and carrying
Required Education: College Degree or Applicable Work History
Required Experience: 3-5 years of experience in sales/leasing, preferably independent Senior housing; residential property management; software (Yardi, CRM, Entrata, etc.)
Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication, sales, and negotiation skills; Ability to solve problems involving residents and challenging situations
To Apply: please send your Cover Letter + Resume to email@example.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.
About Schuyler Commons
The United Group of Companies, Inc. is a full service real estate company specializing in the fields of management, development, finance, and acquisitions. We own, manage, and operate commercial and residential real estate and are committed to excellence in providing compassionate, personalized quality service for our residents and tenants!