Pennrose is an industry leader in the development and management of Affordable Housing. We are excited to be hiring for a Yardi Support Specialist for our Property Support Center located in Philadelphia, PA.
This position is responsible for providing the overall support of the Pennrose managed YARDI platform which includes application maintenance and support to minimize service disruptions and facilitate operations. This position will investigate problems with the help of YARDI Support, diagnose root causes, and work on fixing them.
Duties & Responsibilities:
• Resolves daily YARDI support requests for front and back end issues • Prioritize and resolve problems as they arise and notify YARDI Systems and Implementation Manager of potential high impact issues in a timely manner • Works closely with other team members to resolve technical client issues related to YARDI software and integration with other YARDI applications. • Assist in implementing new modules; research and test modules, features and customizations within the software. • Combine business knowledge with in-depth YARDI functional expertise to improve automation and efficiency of business processes. • Work with the YSI to manage proper access security and new property setup/takeover • Help in the creation of policies and procedures to govern the use of YARDI, including any modification of the systems, and implementation of new YARDI modules. • Reviews monthly results with the YARDI System and Implementation Manager to recognize and address problem trends • Continue with professional education to complete personal development plan. Engage in industry training and forums. Ensure that PMC is using the latest property YARDI techniques and that the company operates within the parameters of HUD, state housing agency and all applicable regulations and law. • Performs other duties as necessary or assigned by the supervisor.
Required Education & Experience:
• Bachelor’s degree or equivalent work experience preferred • Four or more years of experience of working with YARDI Property Management and accounting software • Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
For more information, please visit our website at www.pennrose.com
Pennrose is an Equal Opportunity Employer EOE M/F/D/V
Since 1971, we have been working to improve the lives of working families by creating safe, secure housing communities where residents can build fulfilling lives.We recognize that our legacy will be not only the buildings we develop, but also the neighborhoods they improve, the residents who call them home, and the employees who demonstrate the Pennrose core values to support our mission.Pennrose has achieved a national reputation of excellence for real estate development and multifamily property management.
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