The Property Manager is a vital role in the company. This position is responsible for the successful day-to-day financial, administrative, leasing and maintenance operations of multiple healthcare related properties within the greater Charlotte area while assuring the company’s standards are achieved and excellent customer service is delivered. This position works closely with the Company’s corporate office and leasing personnel to ensure operations metrics are met and is integral for setting the portfolio objectives and plans to achieve them.
Ensure contact with tenants on a regular basis to assess needs and provide resolution to tenant issues
Ensure tenant retention through communication and the delivery of excellent customer service.
Ensure all rents are collected in accordance with property budget and tenant lease terms. Enforce collections process as applicable.
Exhibit a thorough understanding of leases and ensure tenants and management personnel are in compliance.
Ensure property rules and regulations are honored by all tenants (including managing COI’s).
Provide reporting for property operations including:
developing property level budgets
tracking work orders
managing recoverable income
coding and approving invoices
reviewing and approving CAM reconciliations
understanding and reporting income/expense variances monthly
Apply an understanding of best practices to hire, train and supervise maintenance technicians, property management personnel and any other reporting employees.
Act as liaison between maintenance and tenants to assure all maintenance requests are addressed appropriately.
Understand and coordinate building and building systems inspections.
Develop specifications for contracts and capital items, solicit and analyze bids from vendors
Ensure that building is in compliance with all governmental regulations.
Apply an understanding of the tenant improvement process, and monitor the process through completion.
Maintain a positive work atmosphere by acting and communicating in a manner suitable for interaction with customers, clients, co-workers and management.
Minimum Training and Experience:
BS/BA degree preferred
Commercial real estate professional with 5-10 years’ experience
Medical / Healthcare real estate experience is preferred
Proven ability to manage various types of properties in multiple locations
Demonstrable experience successfully creating and enhancing value at all phases of a property's life cycle
Strong technical skills in budget preparation and reporting, finance, leasing, operations, underwriting, portfolio management, asset management budgeting, cash flow projections and strategic planning
Strong communication skills
Comprehensive spreadsheet (Excel) skills
Comprehensive skills in real estate accounting platforms such as MRI or Yardi
North Carolina Broker’s license a plus
About Healthcare Trust of America, Inc.
Healthcare Trust of America, Inc. (NYSE: HTA) is the largest dedicated owner and operator of medical office buildings in the United States, comprising approximately 23.2 million square feet of GLA, with $6.8 billion invested primarily in medical office buildings. HTA provides real estate infrastructure for the integrated delivery of healthcare services in highly-desirable locations. Investments are targeted to build critical mass in 20 to 25 leading gateway markets that generally have leading university and medical institutions which translates to superior demographics, high-quality graduates, intellectual talent and job growth. The strategic markets HTA invests in support a strong, long-term demand for quality medical office space.