The Community Director oversees the operations of the Mountain Meadows Community, a 55 plus Independent Retirement Living Community in Ashland, Oregon. 226 Residential units owned by the residents governed by four condominium associations and one common area association. The Director oversees a staff of seven including two maintenance technicians.
This is a position that requires a person who is a skilled communicator with the ability to work with many differing personalities. This person needs to be a problem solver who can bring the community partners together and communicate with transparency. This person should be able to see how all parts of the operation work together; however, have the ability to follow through on the details of the day to day operations. The residents of the community direct staff on major projects and priorities. The Community Director needs to have the ability to work within this framework.
This position is full time, on-site at the Mountain Meadows campus covering normal business hours Monday through Friday, and providing limited availability on weekends and holidays. This position is responsible for overseeing Community operations within an established budget; hiring and supervising support and maintenance staff; assuring compliance with HOA statutes and MMOA, Condominium governing documents; working with the MMOA and Condominium Boards of Directors and with Committees, and interfacing with the major contractors for dining and landscaping services. The Community Director will be patient, diplomatic, respectful and caring. This individual will demonstrate warmth, friendliness and encouragement, while at the same time maintaining compliance with applicable laws, MMOA and Condominium Associations governing documents and in accordance with residents’ needs.
DUTIES AND RESPONSIBILITIES:
Oversee the execution of all tasks in the Maintenance Schedule
Establish and maintain performance standards for maintenance and other services provided
Oversee budget spending decisions and authorize invoice payment as appropriate
Obtain competitive bids from qualified vendors and manage vendor contracts
Assure that the work of contractors is completed according to specified standards
Manage resident input on operations, landscaping , etc. and assure issues are promptly resolved
Monitor and assist the dining services vendor as required in the efficient operation of the kitchen and dining room
Ensure the community is properly prepared to respond to emergencies, contingencies and natural disasters
Work to identify and correct any and all safety deficiencies
Respond to emergencies that threaten residents and/or common property
Facilitate communication between condo associations, committees, groups and boards
Contribute regularly to Community communication vehicles
Maintain a reasonable “open door” policy for the Community’s daily needs
Promptly respond to all email and phone communications
Represent MMOA and Boards at civic gatherings and meetings as needed
Ensure that community documents and files are properly maintained, stored and easily retrievable
Manage all aspects of Information Technology for the staff offices and the Clubhouse
Responsible for collection efforts, communicating with residents regarding delinquent dues payments
Manage the day-to-day work of the staff, ensuring that maintenance work orders are completed accurately and timely
Assure that proper room setup is provided for meetings, forums and events
Hire and lead qualified staff to deliver all services
Address performance and interpersonal issues as appropriate
Oversee payroll data, ensuring labor hours are correct and overtime is minimized
Assure staff members are fiscally responsible and operate within budgetary guidelines
Evaluate staff performance on a regular basis; take action as appropriate
Provide staff training as required
Ensure that the staff has adequate training on their roles in emergencies
Advise the MMOA Board on staffing decisions
Remain current with Oregon HOA Statutes
Enforce community standards as defined in the CC&Rs, Bylaws and Rules & Regulations
Coordinate MMOA and Condo Association Reserves studies and updates
Assist with MMOA and Condo Association Annual Meeting and Elections processes
Responsible for the management and oversight of the common elements of each Association including but not limited to the interior and exterior of each structure
Work with the Association Boards on preventative maintenance plan for the common elements
Work with the Association Boards on identifying maintenance issues and captial improvements
Assist Association Boards with scope of work and bid for major common area projects
Board and Finance Committee
Prepare monthly reports to the MMOA and Condo Boards of Directors
Meet monthly with the Finance Committee; present bids as outlined in the Rules and Regulations.
Assist the Controller and Finance Committee Chair in ensuring that monthly Financial Reports are accurate and professionally prepared.
Assist in the preparation of the Annual MMOA and Condo operating and reserves budgets
Be familiar with functions of all Committees; attend or delegate staff attendance as appropriate
Provide fiscal guidance to committees and associations
Respond to individual needs of residents and their family members as necessary and/or appropriate
Assist the Resident Services Director in providing intervention services to residents and their families as required
With the Resident Services Director, work with outside care agencies and care providers to ensure residents’ care needs are adequately addressed
Ensure compliance with all governmental licensing and safety requirements, i.e. elevator, fire, BOLI, OSHA, FHA, business, etc.
Work cooperatively with the City of Ashland and Jackson County
Interact with government agencies as required, e.g. City Hall, Fire and Police, Adult Protective Services, Department of Health and Human Services.
Attend professional management training as warranted
Good Communication skills.
Strong leadership skills.
A strong and documentable management background in supervision.
The ability to develop and maintain a friendly professional rapport with residents, employees, vendors and community partners.
Ability to monitor and evaluate personnel and programs.
Experience in Community Management a plus.
Experience in 55+ community management a plus.
Additional Salary Information: Salary
Base salary. Compensation to be determined by relevant experience and anticipated contribution.
Paid Time Off as outlined in the Policy Manual
Employee Health Insurance Plan
401 (k) available
Internal Number: RCM01
About CPM Real Estate Services, Inc.
CPM Real Estate Services, Inc. is a Real Estate Management company that has been in business 45 years and located in Southern Oregon. CPM oversees the management of a 55 plus Independent Retirement Living community in Ashland Oregon called Mountain Meadows.