The primary role of the Assistant Director of Multifamily Management in the Residential Management Department of Drucker + Falk is to assist the Director to design, approve and implement the management plans for all of the regional apartment communities as they are developed both internally and externally which will:

• Establish and maintain “Collected Occupancy” standards at the highest level achievable and assure that a maximum level of customer service to residents is provided.
• Promote “excellence” in residential property team management relations.
• Assure Property Management team maximizes “collected” occupancy through the minimization of delinquent rent, vacancy, and rental incentives.
• Oversee the training programs for Property Management and motivate staff.
• Develop and approve a team marketing plan in conjunction with the RPM’s to maximize the “Gross Potential” by utilizing the plan for rent increases.
• Review NOI on all properties to assure effective expense control and operating costs.
• Design and develop systems to maximize cash flow for the properties.
• Encourage and direct the management team to pursue “excellence” with the physical appearance of each property.
• Monitor fuel and utility consumption to assure budgets are maintained.
• Oversee and establish long term capital improvement programs for all properties with the Maintenance Coordinators and RPM’s.
• Optimize properties for future refinance or sale.
• Understand and assure that all federal, state, and local property standards are met.
• Performs other duties as assigned.

In addition, the Assistant Director of Multifamily Management will participate in the establishment and implementation of the goals and objectives for all properties and the department through:

• Participation in preparation of department/property budgets.
• Reviewing the department/property financial statements.
• Reviewing and monitoring the staffing levels of the department/properties.
• Communicating expectations and motivation of staff.
• Recommending policies and procedures.

Reporting Responsibilities

The Assistant Director of Multifamily Management reports directly to the Director of Multifamily Management.

The following persons report indirectly to the Assistant Director of Multifamily Management:

• Regional Property Managers
• Maintenance Coordinators
• Division Secretaries/Administrative Assistants

Planning

1. Supervise preparation of annual property budgets.
2. Supervise preparation of Capital Improvement projects.
3. Communicate expectations of owners to Property Management team.
4. Recommend policies and procedures to the Director of Multifamily Management.
5. Participate in preparing the department budget as necessary.
6. Develop take-over or New Construction opening strategies with the help of RPM’s and
7. Property Management Coordinators.
8. Map out strategy for property/account acquisition.

Organizing 

1. Frequently visit all properties with the RPM’s within jurisdiction to determine needs for motivation and training and discuss with personnel operation of property.
2. Review mail, outside correspondence and inter-company correspondence upon request.
3. Recommend property manager’s/community manager’s property assignments and site-office development to Regional Property Managers.
4. Act as liaison between Regional Property Managers and owners as necessary.
5. Oversee all Capital Project/Building Improvement Processes with the help of Maintenance Coordinators and RPM’s.
6. Direct and develop Regional Property Managers to effectively manage departmental teams.

Staffing 

1. Make staffing decisions regarding filling of subordinate positions.
2. Provide direct training and supervision of Regional Property Managers and indirectly provide the same to Property Managers, Community Managers and support staff.
3. Review and evaluate all property staff positions with the RPM. 

Direction

1. Assist with Departmental Management meetings as necessary to review policies and procedures, discuss goals and objectives, staffing, review reports, and problem solving.
2. Review and approve monthly property rent increase strategies with the RPM’s.
3. Authorize expenditures up to the established limit.
4. Participate in executive committee meetings to discuss organizational direction and goals.
5. Manage, direct and implement multiple projects. 

Control 

1. Review Weekly Rental Activity Reports, Vacancy Status Reports, Vacate Notice Listings, Collection Status, and division summaries.
2. Review monthly financial statements and statement analysis.
3. Review quarterly market surveys to determine if rent schedules are in line with market.
4. Review and approve, when necessary, all recommended advertising on a periodic basis.
5. Review status of property conference reports (owners meeting notes, property inspections) generated by the President/Owner,
6. Set-up and conduct regular meetings with all clients assigned as necessary.
7. Exercise indirect supervision over the Departmental Management staff.
8. Monitor the operations of the rent collection system to include delinquency control.
9. Review monthly department financial statements.

Physical Effort

1. Will use near vision at 20 inches or less to far vision of 20 feet or more; as well as depth perception to judge distance and space relationships.
2. Position requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Work may involve sitting for extended periods of time.
3. Requires walking through buildings and exterior grounds during property inspections and audits on a regular basis.
4. There is a repetitive motion of wrists, hands and fingers to operate computer and keyboard as well as telephone.
5. Will involve expressing or exchanging ideas by means of the spoken word. These activities in which workers must convey detailed or important spoken instructions to others accurately and quickly.
6. Position will spend 50 percent of time in an office environment and 50 percent on the properties.
7. May be exposed frequently to temperature extremes on a seasonal basis.
8. Travel including overnight and extended travel is required.

Competencies- To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management - Communicates changes and progress; Completes projects on time and within budget.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

 Delegation - Delegate’s work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback from employees, residents and owners.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Works within the established budget and notify the Regional Director of possible variations.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.

 Education and/or Experience                                                      

Education: Bachelor’s degree or job experience may substitute for degree

Certifications Preferred: ARM, RAM, CAM, CPM, CAPS, NAHP, HCCP

Experience

Knowledge of apartment property management experiences a must including a minimum of seven (7) years related industry experience of which at minimum of three years were in multi-site (RPM) role or equivalent.  

Benefits:  Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

Please submit resume with salary requirements 

EOE

Drug Free Workplace